Customer Email, Drafted and Waiting for Your Yes

Open any seller's inbox and the same four messages are there: where is my order, can I change the address, the price of SKU AC-220 is going up from the 1st, and a marketplace asking you to verify something.

None of them is hard. All of them need context you have to go and fetch — the order, the tracking number, the supplier thread — which is why answering four messages takes forty minutes.

The inbox and the data in the same place

Real subjects from a connected mailbox: a buyer, a supplier price change, a marketplace notice.

SellerClaw — a team of AI agents connected to your stores, suppliers and ad accounts — connects your mailbox too, and Instagram and WhatsApp direct messages land in the same place. (Marketplace-internal messaging is a different surface with its own rules — this is your mail and your DMs.)

That connection is the whole point. "Where is my order #1042?" is a two-minute question when you have to look it up and a two-second one when the thing reading the email can also read the order, the shipment and the tracking status.

The supplier email about a price change is the same story from the other side: it affects your margin on products the agent already knows about, so it can tell you which ones and by how much.

Drafted, not sent

Replies to customers are written and then wait for you. They queue as drafts marked pending approval, so the review is a yes or a no rather than a writing session.

Last line of the answer: nothing has been sent. Above it, an unprompted warning that an eBay relay address may bounce the reply.

That default is deliberate. A wrong shipping estimate sent in your name costs more than the time it saves, and the review takes seconds when the draft already has the order number, the tracking link and the promised date in it.

The drafts stay honest about what they don't know. Asked to answer a buyer about order #1042, this one searched every connected store and reported that no such order exists anywhere — rather than writing a confident reply about a shipment it couldn't find.

It names where it looked — eBay, Shopify, Wix, WooCommerce — then asks which platform the number is from.

If tracking hasn't updated, the same rule applies: the draft says so and offers what's known — better than the confident guess a template would produce. And the judgment calls stay yours: refunds, exceptions and goodwill are policy, not correspondence; it can propose the reply that follows your written policy, if you've given it one.

If you'd rather it just answered, that's the approvals setting — and the trade is stated plainly there rather than buried.

Silence is a decision too

The subtler failure is the message that sat unread for two days because it arrived on a Saturday.

Marketplaces measure that: response time feeds account health, and a buyer who waits opens a case. An inbox being watched by something that doesn't sleep turns "I'll answer tomorrow" into a draft that's ready when you next look.

What changes for you

The inbox stops being the thing you do instead of the work. Messages arrive answered-but-unsent, and your part shrinks to reading a draft and pressing yes.

Connect one mailbox — it starts free — and leave it in draft mode for a week. The measure is how many of the drafts you send without editing.