Working with it
The day-to-day: setting the goal instead of the steps, deciding what needs your approval, teaching it something once, and reading back the work it did overnight.
6 articles in this topic.
Customer Email, Drafted and Waiting for Your Yes
"Where is my order?" is the most common message in ecommerce and the least worth your evening. Answering it needs an inbox and the order data at once.
Ask Me First, or Don't Ask
The useful question about an AI agent is what it can do without your permission — and that should be a setting you can see.
The Work That Happens Before You Wake Up
Stock checks, price drift, stuck shipments — the jobs that only matter if somebody does them every day. That's what a schedule is for.
Playbooks, Not Prompts
Prompt quality shouldn't decide whether your refund gets handled properly. That's what a written procedure is for — and the product ships with a library of them.
Teach It Once
The difference between a chatbot and a colleague is memory: the second one doesn't need the same briefing every Monday.
Tell It the Goal, Not the Steps
A task is something you already know how to do. A goal is the thing you actually want — and it needs someone to break it down and keep at it.